Free Essays on TQM

BABY-STEPS TO TQM THESIS: â€Å"THIS PROJECT HAS BEEN DEVELOPEDTO OFFER AN EASY TO READ AND UNDERSTAND, STEP BY STEP PROCESS ON THE IMPLIMENTATION AND CONTROL OF TOTAL QUALITY MANAGEMENT ON A NEW FOUND FLURISSING HOSPITALITY BUSINESS. SPECIFICALLY RESTAURANT AND NIGHT LIFE† PRELIMINARY OUTLINE 1-HISTORY OF TQM - HISTORY OF TQM - DEFENITION OF TQM - CHARACTERISTICS OF TQM - BASIC THEORIES OF TQM - INNOVATIONS 2-ADVANTAGES VS. DISADVANTAGES - BASIC PROCEDURS - GUIDELINES - ADVANTAGES - DISATVANTAGES - APPLICABILITY ON HOSPITALITY FIELDS - QUALITY CONTROLE - PERFORMANCE MESURMENTS 3-IMPLIMENTATION TO BUSINESS â€Å"X† Quality As A Strategy In the 1980’s, Motorola was losing market share to the Japanese competition in their core product lines-semi-conductors, cellular phones, and pagers. Later, Motorola executives realized that this loss was due to the Japanese producing similar products but with better quality and lower prices. The Motorola executives always believed that producing better quality requires high costs, but the Japanese were proving this theory wrong. Bob Galvin, the chairman of Motorola was determined to beat the Japanese, and to do so he had to improve the quality of his company’s products and often lower prices. For that reason, he initiated the Total Quality Management program in 1983. The result of this program was a drop in deficit rates from 6 per thousand in 1986 to 40 per million by the end of 1991. The same program helped the corporate finance department to close its books in 4 days instead of 12, and service centers have cut their repair time from 12 days to 7. Also as a result of this program, new products are brought to market quicker. In 1988, Motorola won the Malcolm Baldrige National Quality Award, and in addition, the results have also been spectacular. At the end, Motorola has regained its market share and at the same time increased its profits. The Hist... Free Essays on Tqm Free Essays on Tqm BABY-STEPS TO TQM THESIS: â€Å"THIS PROJECT HAS BEEN DEVELOPEDTO OFFER AN EASY TO READ AND UNDERSTAND, STEP BY STEP PROCESS ON THE IMPLIMENTATION AND CONTROL OF TOTAL QUALITY MANAGEMENT ON A NEW FOUND FLURISSING HOSPITALITY BUSINESS. SPECIFICALLY RESTAURANT AND NIGHT LIFE† PRELIMINARY OUTLINE 1-HISTORY OF TQM - HISTORY OF TQM - DEFENITION OF TQM - CHARACTERISTICS OF TQM - BASIC THEORIES OF TQM - INNOVATIONS 2-ADVANTAGES VS. DISADVANTAGES - BASIC PROCEDURS - GUIDELINES - ADVANTAGES - DISATVANTAGES - APPLICABILITY ON HOSPITALITY FIELDS - QUALITY CONTROLE - PERFORMANCE MESURMENTS 3-IMPLIMENTATION TO BUSINESS â€Å"X† Quality As A Strategy In the 1980’s, Motorola was losing market share to the Japanese competition in their core product lines-semi-conductors, cellular phones, and pagers. Later, Motorola executives realized that this loss was due to the Japanese producing similar products but with better quality and lower prices. The Motorola executives always believed that producing better quality requires high costs, but the Japanese were proving this theory wrong. Bob Galvin, the chairman of Motorola was determined to beat the Japanese, and to do so he had to improve the quality of his company’s products and often lower prices. For that reason, he initiated the Total Quality Management program in 1983. The result of this program was a drop in deficit rates from 6 per thousand in 1986 to 40 per million by the end of 1991. The same program helped the corporate finance department to close its books in 4 days instead of 12, and service centers have cut their repair time from 12 days to 7. Also as a result of this program, new products are brought to market quicker. In 1988, Motorola won the Malcolm Baldrige National Quality Award, and in addition, the results have also been spectacular. At the end, Motorola has regained its market share and at the same time increased its profits. The Hist... Free Essays on TQM TQM = CHANGE Introduction 3 Reasons for Resistance 3 Cause of Resistance 4 Barriers to Change 4 Stages of Change Implementation 6 Effective Implementation Through Active Learning 7 Conclusion 7 References 9 Introduction â€Å"Somebody once said: â€Å"The only one who likes change is a wet baby† (Mariutti, 1996, p.30). As long as we are comfortable with our surroundings and ourselves we as human beings will always be resistant to change. We fear the unknown because we do not like to be challenged with change. In order to fully change an individual’s style of thinking and working, we must understand the theory and techniques in order to break down the barrier of resistance. Reasons for Resistance There are several reasons for resistance to change from employees. Some of these reasons include no personal gain, bad timing, job security, the unknown, lack of resources, and fear of incompetence. Individuals that are resistant to change fear the unknown when they do not know how it will affect their lives and the changes it will bring. I can relate to this in my job as the warehouse manager at Integrated Supply Network, Inc. ISN has been through several changes in the last year regarding reengineering the warehouse to improve quality for our internal and external customers. In 1999 under the guidance of another warehouse manager the warehouse was forced to change. The people that were tasked with making the change had a power struggle and a lack of trust and understanding with the past warehouse manager. This was due to the manipulation tactics that were used. Also, this person used the authoritarian leadership style to maintain control of the warehouse team. The manager tried to make changes without a plan or without asking questions. In the end the warehouse employees teamed together and got rid of the manager. As you will see we needed to have a plan to implement change. B...